Customer Support Specialist

We're looking for a dedicated Customer Support Specialist to assist users of our AI SaaS platform.

You'll play a key role in ensuring a smooth customer experience by resolving technical issues, answering questions, and providing feedback to internal teams to improve the product.

Responsibilities:

• Respond to customer inquiries via chat, email, and phone with speed and professionalism.

• Diagnose technical issues and escalate when necessary.

• Maintain detailed documentation of customer interactions.

• Collaborate with engineering and product teams to report bugs and suggest improvements.

• Build trust with users by delivering empathetic, knowledgeable service.

Requirements:

• 2+ years in customer support (preferably in SaaS or tech startups).

• Familiarity with CRM and ticketing systems (Zendesk, Intercom, etc.).

• Strong written and verbal communication skills.

• Ability to explain technical concepts to non-technical users.

• Passion for AI and emerging technologies (bonus).

Perks:

• Competitive salary + quarterly bonuses

• Remote work flexibility

• Dedicated learning time and education stipends

• Collaborative, mission-driven environment