About Us

Acquisition.com (ACQ) is building the future of real business education. Founded by a team of entrepreneurs led by Alex and Leila Hormozi, ACQ empowers small and mid-sized business owners with the tools, frameworks, and mentorship they need to scale.

In less than two years, ACQ has:

• Served 3,500+ clients through its advisory programs

• Broken the world record for non-fiction book sales in 24 hours with $100M Money Models

• Scaled to nine figures without outside capital

We’re mission-driven, performance-obsessed, and passionate about helping entrepreneurs win.

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About the Role

As a Client Experience Associate, you’ll be the bridge between ACQ and its clients — ensuring every interaction feels world-class. You’ll manage client communications, resolve issues, and support workshop operations with precision, empathy, and speed.

This role is for someone who thrives on structure, communicates with clarity, and takes pride in creating frictionless client experiences.

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What You’ll Do

• Manage daily client tickets and communications in HubSpot, ensuring quick and accurate responses.

• Provide warm, professional support via email, phone, and SMS.

• Troubleshoot issues across billing, event logistics, and product access.

• Monitor ticket SLAs and report recurring issues to leadership.

• Support live workshop logistics — before, during, and after events.

• Collaborate with internal teams to ensure client data is current and consistent.

• Document all client interactions and improvement opportunities with precision.

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What You’ll Bring

• 2+ years in client support, customer experience, or service operations roles.

• Proven track record managing tickets or client inquiries efficiently.

• Exceptional written and verbal communication skills with empathy and polish.

• Strong technical competency with HubSpot or CRM systems.

• Detail-oriented multitasker who thrives in a fast-paced remote environment.

• Calm under pressure with a proactive, solutions-first mindset.

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Results You’ll Drive

• Client tickets resolved within SLA and documented clearly.

• Satisfaction scores consistently above 4.5/5.

• Seamless workshop experiences and proactive issue resolution.

• Recurring issues tracked and escalated before they affect clients.

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Why Join Acquisition.com

At ACQ, you’ll be part of a mission-led, elite performance culture that prizes candor, ownership, and excellence. Every day, you’ll help real founders achieve measurable business success — while learning directly from one of the most respected entrepreneurial teams in the world.

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Compensation & Benefits

• Base Salary: $53,340–$80,010 USD (based on experience and location)

• Flexible time-off policy + company-wide holidays

• Medical, Dental, and Vision insurance options

• 401(k) with employer match (Traditional & Roth)

• Monthly wellness allowance

• State-of-the-art HQ gym access (for local staff)

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Core Values

• Competitive Greatness: Be your best when your best is needed.

• Sincere Candor: Speak truthfully, receive feedback humbly.

• Unimpeachable Character: Act with integrity in every decision.