Community & Expert Success Manager — Intro

🤝 Operations & Community | Hybrid (3 days/week) | Competitive Salary + Equity

About Intro

Intro is on a mission to give everyone access to anyone—connecting people with the world’s top experts, founders, and creators through live 1:1 video calls. Since launching in 2022, we’ve become a global hit, earning 20,000+ five-star reviews and partnering with leaders like the founders of Reddit, Zillow, Sweetgreen, and Drybar.

Backed by Andreessen Horowitz (a16z), Alexis Ohanian, Tiffany Haddish, and Kevin Durant, Intro is building the go-to global network for access, knowledge, and connection.

The Role

We’re looking for a Community & Expert Success Manager to build meaningful relationships with our growing network of experts and ensure every onboarding experience feels seamless. You’ll guide top founders, creators, and thought leaders through the onboarding process, help optimize their profiles, and amplify their presence on social media.

Your role blends relationship management, content coordination, and community growth—you’ll be the bridge between our experts and the broader Intro community.

What You’ll Do

• Onboard New Experts: Guide creators and founders through setup, ensuring profiles are complete, polished, and optimized for success.

• Coordinate Social Launches: Collaborate with experts to design, schedule, and publish announcement posts that maximize engagement.

• Foster Community Growth: Encourage ongoing expert participation—supporting content sharing, referrals, and platform advocacy.

• Relationship Management: Serve as a trusted point of contact for experts, maintaining open communication and offering proactive support.

• CRM & Process Building: Manage onboarding workflows, track engagement metrics, and contribute to building scalable systems for community success.

• Drive Referrals: Identify and activate opportunities for experts to refer peers, amplifying organic growth through word-of-mouth.

What You’ll Bring

• 2+ years in community management, social media, or customer success, ideally in tech or creator platforms.

• Excellent communication and interpersonal skills—you build trust quickly and naturally.

• Experience managing social media content and coordinating multi-platform engagement.

• Highly organized, detail-oriented, and comfortable managing multiple relationships simultaneously.

• Familiarity with CRM tools and interest in creating scalable processes.

• Proactive problem-solver with creativity and adaptability.

• Able to work in the office 3 days per week.

Why Join Intro

• Competitive salary and meaningful equity.

• Health insurance, Apple equipment, and flexible PTO.

• Personalized perks designed around your life goals.

• Company retreats, recharge days, and team events.

• Work directly with top-tier talent from Uber Eats, Calm, and QuickBooks.

• A fast-growing mission loved by the world’s leading entrepreneurs.

Our Values

Impress the customer.

Be inventive, scrappy, and execution-focused.

Keep it simple.

Feedback strengthens us.

Execution > Ideas.

Stay grateful and collaborative.

🌎 www.intro.co