About Passes

Passes is building the platform for creators to become entrepreneurs. Founded by Lucy Guo in 2022, we’re helping creators own their audience, build sustainable income, and connect authentically with their fans.

Our team blends the speed of a startup with the ambition of a category-defining company. Backed by top investors and staffed by talent from world-class tech companies, we’re scaling fast — and we’re just getting started.

Learn more at passes.com

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About the Role

We’re hiring a Product Operations Associate to help drive execution and rollout of new product features across the Passes ecosystem. You’ll ensure go-to-market readiness, maintain smooth feedback loops between creators, fans, and internal teams, and strengthen the operational foundation that supports our growth.

This is a hands-on, fast-paced role at the intersection of product, operations, and user experience — ideal for someone who loves building order out of chaos and wants to make a real impact in how creators and fans connect.

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Key Responsibilities

• Partner with product, engineering, and marketing to ensure smooth feature rollouts and GTM readiness.

• Monitor feature adoption and performance post-launch; flag bugs, blockers, or usability issues early.

• Maintain and enhance internal and external product documentation.

• Test and validate new features in staging and production.

• Support backlog triage and internal tooling improvements to keep product operations running efficiently.

• Translate user feedback into actionable insights for the product and engineering teams.

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Who You Are

• 1–2 years of experience in Product Operations, Product Management, or a related operations role.

• Creator economy or consumer tech experience is a plus.

• Hyper-organized with an eye for detail — you catch edge cases and inconsistencies others miss.

• Strong communicator who adapts tone across teams and user groups.

• Curious, proactive, and thrives in high-growth environments.

• Obsessed with users — you care deeply about helping creators and fans succeed.

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Why You’ll Love It Here

• Compensation: $70,000 – $90,000 + Equity

• Benefits:

• Comprehensive health, dental, and vision coverage

• 401(k) with company match

• Unlimited PTO

• Professional development and growth opportunities

• Daily team lunches, events, and an energized in-office culture

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Who Thrives Here

You’re the kind of person who loves making complex systems simple. You see around corners, organize chaos, and make sure creators get the seamless experience they deserve. You want to grow fast, own outcomes, and help shape one of the most exciting platforms in the creator economy.