About NOBULL

NOBULL is a wellness community that challenges individuals to become the best version of themselves — mentally, emotionally, and physically. Through footwear, apparel, nutrition, and mindset, we provide the tools and playbook for personal growth.

We’re a small, fast-moving team of builders who take pride in solving hard problems, staying disciplined, and making a real difference in people’s lives.

Learn more at nobullproject.com

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About the Role

NOBULL is seeking a Sr. Associate, IT Technician to deliver high-quality technical support and systems troubleshooting across our primarily macOS-based environment.

Reporting to the IT Operations Manager, this role is a hands-on opportunity to maintain and optimize endpoint health, ensure secure system operations, and enhance user experience through the strategic use of Freshservice, Kandji, and related tools.

The ideal candidate is detail-oriented, resourceful, and thrives in a fast-paced environment where excellence, efficiency, and proactive problem-solving are the norm.

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Key Responsibilities

Technical Support & Endpoint Management

• Provide Tier 1–2 support across macOS and Windows environments.

• Triage, resolve, and document incidents and service requests within Freshservice, maintaining SLAs and high satisfaction standards.

• Manage device provisioning, configuration, and compliance through Kandji, Jamf, or Intune.

• Deploy OS and software updates across endpoints while ensuring security and stability.

• Serve as the on-site point of contact for desktop peripherals, printers, and spare hardware inventory.

ITSM & Workflow Optimization

• Maintain and optimize Freshservice ITSM modules, including ticketing, asset management, change requests, and automation workflows.

• Support onboarding/offboarding workflows — provisioning access, configuring accounts, and assigning hardware.

• Track and reconcile software licenses and hardware assets through Freshservice CMDB.

• Proactively identify process inefficiencies and enhance automation through Freshservice Workflows and Automator.

A/V & Collaboration Systems

• Manage and troubleshoot Zoom Rooms, ensuring seamless video, audio, and presentation experiences for team meetings and executive sessions.

• Provide live A/V support during company-wide events and document recurring issues for future optimization.

• Support collaboration tools, including Office 365, SharePoint, OneDrive, and Teams.

Security, Compliance & Infrastructure

• Enforce endpoint security protocols — encryption, patching, password standards, and compliance monitoring.

• Support SOC 2 and ISO 27001 compliance efforts, maintaining secure and auditable systems.

• Monitor VPN, SSO, and network access, escalating potential security risks as needed.

• Participate in after-hours or high-priority incident response when required.

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Qualifications

• 2–4 years of IT support experience in a fast-paced or mid-sized organization.

• Proven experience with Freshservice ITSM platform (ticketing, asset management, workflow automation).

• Strong proficiency with macOS and Windows environments.

• Experience managing devices through Kandji, Jamf, or Intune.

• Solid understanding of Office 365 administration, including SharePoint, OneDrive, and Teams.

• Hands-on experience managing Zoom Rooms or similar A/V systems.

• Familiarity with Azure AD, SSO, VPN, and basic networking principles (TCP/IP, DNS).

• Knowledge of endpoint security and compliance best practices (SOC 2, ISO 27001).

• Strong communication, multitasking, and documentation skills.

Preferred Qualifications

• Freshservice Administrator Certification or equivalent configuration experience.

• Experience implementing automation workflows and approval chains within Freshservice.

• Background in SaaS, startup, or high-growth environments.

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Compensation & Benefits

• Salary: $65,000–$72,000 + Bonus + Equity

• Benefits:

• 100% employer-paid health, dental, and vision insurance

• Health Reimbursement Arrangement, FSA, and HSA options

• Life and disability insurance

• 401(k) with generous employer match

• 12 paid holidays per year

• Unlimited PTO (vacation + sick time)

• Paid parental leave

• Incentive units under NOBULL’s equity plan

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Who You Are

You’re a proactive problem-solver who sees technology as a tool for enabling people to do their best work. You thrive in dynamic environments, take ownership of every issue, and have a strong bias toward continuous improvement.

At NOBULL, your technical expertise will directly support a culture of high performance and operational excellence.