Why Polar

Building, shipping, and scaling software has never been easier — but monetizing it has never been harder.

Polar exists to empower the next generation of one-developer unicorns — small teams building global businesses with massive leverage. We’re building the platform that turns software into an international business in six lines of code.

Our team is lean, engineering-led, and obsessed with speed and craft. We ship fast, iterate constantly, and build tools that remove every obstacle between developers and success.

The Role

We’re hiring a Support Engineer to deliver world-class support to developers using Polar. This role blends technical depth with customer empathy — you’ll help debug issues, improve documentation, and close the feedback loop between our users and engineering.

You’ll not only help customers solve problems, but also build internal tools, scripts, and processes that make our support operations faster, smarter, and more efficient.

What You’ll Do
• Review account submissions in line with our acceptable use and risk policies.
• Respond to developer support tickets: feature requests, API issues, and integration questions.
• Triage and route cases, identifying documentation gaps and escalating bugs when needed.
• Monitor GitHub Issues, Discussions, and Discord to support developers in real time.
• Reproduce issues and file precise internal tickets to ensure smooth resolution.
• Build small tools, CLIs, or documentation improvements to streamline support.
• Gather user insights to help shape product improvements and reduce recurring pain points.
• Maintain a high standard of clarity, responsiveness, and technical excellence in all support communications.

What You’ll Bring
• 2+ years of combined developer and technical support experience.
• Strong empathy for developers and an ability to think like one.
• Proficiency in SQL for troubleshooting and data analysis.
• Comfortable with Linux/Unix, command-line tools, and debugging workflows.
• Experience using GitHub Issues and Discussions as part of your workflow.
• Excellent written and verbal communication — clear, calm, and technically precise.
• A hacker mindset: you automate, script, or document your way to better support.
• Curiosity and initiative — you find solutions before being told there’s a problem.

Bonus:
• Experience in risk, fraud, or compliance.
• Contributions to open source, blogs, tutorials, or dev content.
• Side projects or small apps demonstrating your technical creativity.

Hiring Process

Fully remote and async:
1. Application review → intro call with Birk (Founder)
2. Assignment → open-source PR or case study
3. Review & interviews (2–3 video calls)
4. Reference calls
5. Offer 🎉

Apply

If you’re a technical problem-solver who loves helping developers succeed — and want to shape the support culture of a fast-growing, developer-first company — join us.

Apply at: polar.sh/careers